Refund & Return Policy

Effective Date: 12 August 2026

At Digishopy, we offer both digital and physical products. Our refund, return, and replacement conditions may vary depending on the type of product purchased. Please read this policy carefully before placing an order.

1. Digital Products – No Refund or Return

Due to the nature of downloadable and electronically delivered products, all digital product sales are final once the product has been delivered, accessed, or downloaded.

Digital products are not eligible for returns, exchanges, or refunds because they cannot be returned in the same manner as physical products.

By purchasing a digital product, you acknowledge and agree to this policy.

2. Digital Product Exceptions

We will provide technical assistance or redelivery where reasonably possible in the following situations:

  • You did not receive the download link or digital file.
  • The downloaded file is corrupted.
  • The provided file does not open due to an issue with the file itself.
  • You received the incorrect digital product.

Please contact us within 48 hours of purchase with your order details and a description of the issue.

Where applicable, we will first attempt to resolve the issue by providing technical assistance, a corrected file, or a replacement download.

3. Physical Products – 7-Day Return Policy

Eligible physical products may be returned within 7 days of delivery, subject to the conditions mentioned below.

To qualify for a return, the product must:

  • Be unused and in its original condition.
  • Be returned with its original packaging, accessories, tags, and other included items, where applicable.
  • Have valid proof of purchase or order details.
  • Meet the return eligibility conditions applicable to that product.

Certain physical products may be marked as non-returnable on their respective product pages due to their nature, hygiene requirements, customization, clearance status, or other applicable reasons.

4. Damaged, Defective or Incorrect Physical Products

If you receive a damaged, defective, or incorrect physical product, please contact us as soon as possible after delivery.

Please provide:

  • Your order number.
  • Details of the issue.
  • Clear photographs or videos of the received product and packaging, if requested.

After reviewing the issue, we may offer a replacement, return, store credit, or refund, depending on the circumstances and product eligibility.

5. Return Approval

Do not send any physical product back without first contacting us and receiving return instructions.

Once your return request is reviewed, we will inform you whether the product is eligible for return and provide further instructions.

Returns that do not meet our eligibility conditions may be rejected.

6. Refunds for Physical Products

Once an approved returned product is received and inspected, we will notify you regarding the refund status.

If approved, the refund will be processed to the original payment method or another applicable method.

The time required for the refunded amount to appear in your account may depend on your bank, payment provider, or payment gateway.

Original shipping charges and return shipping charges may be non-refundable unless the return is due to an error on our part or a damaged/incorrect product.

7. Order Cancellation

Physical product orders may be eligible for cancellation before they are shipped or processed for dispatch.

Once an order has been shipped, cancellation may no longer be possible and the applicable return policy will apply.

Digital product orders generally cannot be cancelled once the digital product or download access has been delivered.

8. Duplicate Digital Purchase

If you accidentally purchase the same digital product more than once, please contact us with your order details.

We will review the case, and if eligible, store credit may be issued within 3 to 4 business days.

Approval of duplicate purchase claims is at our discretion after verification of the transaction.

9. Non-Returnable Items

The following products may not be eligible for return or refund:

  • Downloaded or accessed digital products.
  • Customized or personalized physical products.
  • Products damaged due to customer misuse.
  • Products returned without original packaging where required.
  • Products specifically marked as non-returnable or final sale.
  • Products returned after the applicable return period.

10. Contact Us

For any questions or concerns, you can reach us at:
Email: sunitaenterprises9787@gmail.com
Phone: +919303807959